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Principles that Guide Our Work

Impartiality

We do not advocate for one side, but for a fair process.

Confidentiality

Complaints and related records submitted to the Texas Department of Banking are subject to the Texas Public Information Act.

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Consumer Assistance Activities investigates all types of consumer complaints about Department supervised institutions. Inquiries are regularly responded and generally involve consumer laws and regulations. Our staff provides a way for quick and helpful answers to consumer complaints or questions.

The following entities are not regulated by the Department.

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