FLEX FAQS
The Texas Department of Banking’s Files, Loans & Examinations portal (FLEX), is a secure data sharing platform. This portal allows regulated entities to exchange examination documents and other correspondence with the Department. Access to FLEX is initiated during the pre-examination process by your DOB Examiner in Charge (EIC).
Do my DEX or ACES credentials work with FLEX?
No. All regulated entities are required to submit a FLEX Access Request Form to FLEXRequest@dob.texas.gov. This form will be provided during the pre-examination process by your Examiner in Charge. Please allow 2-3 business days for user account creation. A confirmation email will be sent with instructions.
Designating user access to FLEX is not available in ACES.
What is the difference between FLEXSupport & FLEXRequest email addresses?
FLEXSupport@dob.texas.gov is used to for Technical Assistance, such as passwords, or general questions.
FLEXRequest@dob.texas.gov is used to request or set up an account for a regulated entity. Must be submitted with FLEX Access Request Form.
I tried scanning the QR code with my phone's camera to set up two-factor authentication, but it didn't work.
Please ensure that you are scanning the QR code with an Authentication App instead of the phone's camera
Can regulated entities view/delete/rename/replace uploaded files?
No. Please contact your DOB Examiner in Charge (EIC) for assistance with uploaded files.