Pursuant to Texas Finance Code 37.002 (d), a bank must notify the Commissioner as promptly as possible about closing an office or operation.
- fire, flood, earthquake, hurricane, tornado, or wind, rain, or snow storm;
- labor dispute or strike;
- power failure, transportation failure, or interruption of communication facilities;
- shortage of fuel, housing, food, transportation, or labor;
- robbery, burglary, or attempted robbery or burglary;
- epidemic or other catastrophe; or
- riot, civil commotion, enemy attack, or other actual or threatened act of lawlessness or violence.
Reporting Inclement Weather Closings
To report an emergency situation, please contact the Department by one of the following:
Phone: 877-TXDOB-INFO (1-877-893-6246)
If a natural disaster or other catastrophic event impacts your operations such that you plan to open a temporary facility due this emergency, you need to provide notice to the Department of Banking within five days. The notice should include the following information:
- Name of the institution;
- Headquarter location of the institution;
- Address of the temporary branch;
- Location of the affected facility;
- Estimated duration of time that the temporary branch will be needed; and
- Contact information, including phone number and email address.
The above notice can be provided by email. If you have any questions, please direct them to 877-TXDOB-INFO (1-877-893-6246).
Frequently Ask Questions
FAQs for Temporary Facilities to help bankers during an emergency situation.
Update Contact Information Listed with Department
ACES is a fast and easy way for financial institutions to update and maintain contact information with the Department. Designate contacts for a variety of correspondence.
- National Hurricane Center
- Evacuation Routes
- FDIC: Federal Deposit Insurance Corporation
- Homeland Security
- IRS - Disaster Assistance and Emergency Relief for Individuals and Businesses
- OCC: Office of the Comptroller of the Currency
- Office of the Governor – Texas Homeland Security
- Texas Division of Emergency Management
- Texas Department of Insurance