Class Title: Compliance Analyst II
Consumer Assistance Specialist

Position Number: 451.2023-05

Opening Date: September 15, 2022

Closing Date: Open Until Filled

Starting Salary: : $4,000 - $4,359.63 monthly

Division: Strategic Support

Work Location: Austin HQ

Overnight Travel: lesss than 5%

General Description

Performs complex (journey-level) compliance analysis work in consumer assistance activities. Work involves evaluating and analyzing documents and situations to ensure conformity with laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment.


The compliance analyst has contact with management of regulated industries and their representatives, other regulatory and state/federal agencies, attorneys, the public, and Department staff.

Duties and Responsibilities:

  • Answers phone calls, email inquiries, written complaints, and drafts responses according to established procedures.
  • Research applicable law(s) and makes recommendations supported by statutory findings.
  • Keeps informed of industry and legal rulings to identify potential impact(s) on consumer complaint activity and issues affecting the Department.
  • Responsible for documenting and maintaining case files accurately.
  • May assist with updating consumer related content on the website.
  • Assists with consumer assistance activity reporting, including feedback and outstanding case reporting.
  • Assists in responding to information requests from industry and other regulatory bodies.
  • Assists in the development and maintenance of the consumer activity tracking program supported by the division.
  • Acts as a backup for the daily news clips.

Required Minimum Qualifications:
    Experience and Education  

  • Graduation from an accredited four-year college or university.
  • Two years consumer assistance experience.

Preferred Qualifications

  • Experience in bank regulation, examination, and/or related industry experience.
  • Experience in technical writing or policy development.
  • Experience with consumer protection laws.
  • Bilingual in English and Spanish with the ability to communicate well, both verbally and in writing.

Knowledge, Skills, Abilities

  • Knowledge of bank operations and industry regulation policies and procedures./li>
  • Skill in written and verbal communication which includes using proper grammar, clarity, and flow. Verbal skills include conducting calm and rational discussions with stakeholders.
  • Skill in effectively communicating moderately complex issues and disseminating the results of analysis in an organized and concise manner.
  • Skill in research and analysis.
  • Skill in project management and in detailed record keeping.
  • Skill in MS Word, Excel, and Outlook.
  • bility to analyze moderately complex data, legal and regulatory issues, draw valid conclusions, make recommendations and to prepare concise reports.
  • Ability to reach solutions to related program issues.
  • Ability to analyze moderately complex data and legal and regulatory issues.
  • Ability to draw valid conclusions, make recommendations and prepare concise reports.
  • Ability to establish and maintain effective working relationships with management, supervisors, and co-workers.

Registration, Certification or Licensure

  • None Required

Physical and Cognitive Requirements:

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing, walking, and lifting) is routinely required to carry out some duties. It requires extensive computer, copiers, printers, telephone, and client/customer contact. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual, speech and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. The position requires:

  • Regular and punctual attendance
  • Frequent use of personal computer, copiers, printers, and telephones
  • Frequent sitting.
  • Frequent work under stress, as a team member, and in direct contact with others.
  • Travel less than 5% with possible overnight stays.

Application Process:  Complete a State of Texas Job application application and document how you meet the job requirements, education, and experience listed below.  Resumes are not accepted in lieu of a completed application.  An official copy of college transcripts is required.  All applications must have an original signature.  Incomplete applications will not be accepted for consideration. 

Submit Applications and Transcripts to:

Human Resources, 2601 N. Lamar Blvd., Austin, TX. 78705, or fax to (512) 475-1313, or e-mail to jobs@dob.texas.gov or via WorkInTexas.com . Applications must be received by 5:00 pm on the closing date. A State Application may be obtained from the Department of Banking website or WorkInTexas.com. The required documentation may be submitted separate from the application. It is the applicant’s responsibility to ensure the required documentation is received by the closing date.

Additional Military Crosswalk Information


State law prohibits any employee of the Department from being or becoming “directly or indirectly indebted to, or financially interested in an entity supervised or regulated by the Banking Commissioner.”  See Texas Finance Code, Section 12.107.

Those selected for an interview will be contacted by telephone.  Final male applicants between the ages of 18 to 26 will be required to furnish proof of registration or exemption from registration with the selective service system

E-Verify – This organization participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

The Texas Department of Banking is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, age or disability in employment or the provision of services. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to the disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at (512) 475-1347.