The Texas Department of Banking
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Website Policies

Our Privacy Policy

The Texas Department of Banking (DOB) respects your privacy. We do not collect personal information about persons who visit our web site unless the visitor provides personal information in an electronic mail message so that we may respond to the message or make further inquiries to third parties.

The DOB does, however, automatically collect certain technical information about your Internet connection when you visit our web site to read or download information. We use this information to monitor the popularity of the various features of the web site for general reporting and management purposes. This information can also be used to evaluate the accessibility of our web site. As discussed in greater detail below, none of this information permits identification of personal information for any individual.

If you identify yourself or provide personal information when you contact us, as you would, for example, in requesting public information or submitting a complaint about a regulated entity, we will use the information only for the purpose it is submitted. The information will not be shared with anyone outside the DOB unless necessary for investigative purposes, or disclosure is compelled by law.

To understand in greater detail how we handle information about your Internet connection or personal information which you supply, consult the appropriate section below.

When you visit the DOB web site. If you visit our web site to read or download information we do not collect information about you. In particular, we do not use cookies. Cookies are small text files stored on your hard drive which contain information such as passwords, a list of pages visited, the date you last visited a certain page, or the like. They are often used on commercial sites to record on-line shopping information.

We do use server logs to collect information concerning your Internet connection and very general information about your visit to our web site. Specifically, we record:

  • The IP address of the server through which you accessed our web site. If desired, this information could be used to determine the name of the domain through which you access the Internet (such as aol.com if you access through America Online), however, we do not do so, nor could you be personally identified if we did.
  • The date and time you accessed our site.
  • The pages you visited while at our site.

When you email a complaint about a regulated entity. Information that you provide in registering a complaint with the DOB, such as your name, address, telephone number, name of the subject entity, and details of the transaction being complained about, may be shared with DOB or other regulatory agency personnel for investigation or analytical purposes, and with the subject entity as necessary to elicit information relevant to your complaint. If you provide us with information that you do not wish to be disclosed outside of the DOB or another governmental agency, please specifically so inform us and we will not provide it to the subject entity. However, you should be aware that such a request may hinder or prevent resolution of your complaint. In addition, should records related to your complaint be the subject of an open records request pursuant to Texas Government Code, Chapter 552, or other legal process, we may be legally compelled to disclose them. Please link to Open Records Policies and Procedures for further information.

Other email communications. The DOB will not disclose personal information received by email in other contexts (such as in a comment on a pending rule) except as necessary to respond to your request or question, or otherwise serve the purpose for which the information was provided. However, you should be aware that most such information would be subject to public inspection or disclosure if requested. Please link to Open Records Policies and Procedures for further information.

Please link to The Department of Banking's Privacy and Security Policy for full details.

Accessibility Policy

The Texas Department of Banking has implemented several features designed to improve accessibility for users with disabilities. Some of these features are described below.

“Alt tags”

Images on the site contain “alt tags” with descriptions of the image, which aid users who listen to the content of the site by using a screen reader, rather than reading the site. Text transcripts accompany audio clips of speeches and remarks.

“Skip to” links

A “skip to” link provides users with a method for bypassing repetitive links and going directly to the main content each time a page is accessed.

Multiple file formats

Major reports and other special publications that are made available on the agency's Web site are generally available in html format. In some cases we may publish a document using Adobe Portable Document Format (PDF). When posting PDF files, we follow the How to Create Accessible Adobe PDF Files and may post the document with two links. The first link is to the PDF file and the second is to a copy of the PDF document by simple conversion to html or simple text.

The Texas Department of Banking is committed to making our website accessible according to the standards set forth by US Section 508 Guidelines. To improve our website, we test and carefully review our pages with various software tools, such as, Bobby (508 Compliance) and JAWS (Screen Reader). We welcome comments on how to improve the site's accessibility for users with disabilities, please contact the Department's Accessibility Coordinator.

If the format of any material on our websites interferes with the user’s assistive technology or should you need further assistance, please contact the Department's webmaster. To enable us to respond in a manner most helpful, please indicate the nature of the accessibility problem, the preferred format in which to receive the material, the Web address of the requested material and the user’s contact information.

Webmaster
The Texas Department of Banking

Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities.