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Regulator Referral List
Other Regulator Referral List
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The Texas Department of Banking does not have regulatory authority over all financial institutions operating in Texas. The following financial institutions are regulated by other authorities as indicated. Complaints and questions related to these entities should be forwarded directly to the regulator indicated.
Out-of-State State-Chartered Bank
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Banks |
Regulator |
American Momentum Bank
(Located in College Station)
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Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, Florida 32399-0371
Phone: (850) 410-9800
Fax: (850) 410-9548 |
Ameristate Bank
Coppermark Bank
InterBank
The F&M Bank & Trust (Dallas)
The Bankers Bank
First United Bank & Trust |
Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Phone: (405) 521-2782
Fax: (405) 522-2993 |
| BancorpSouth Bank |
Mississippi Department of
Banking and Consumer Finance
501 N. West Street,
901 Woolfolk Bldg., Suite A
P.O. Box 23729
Jackson, MS 39225-3729
Local: (601) 359-1031
Toll Free: (800) 844-2499
Fax: (601) 359-3557 |
Bank of the Ozarks
(Located in Dallas Area)
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Arkansas State Bank Department
400 Hardin Road
Suite 100
Little Rock, Arkansas 72211
Phone: (501) 324-9019
Fax: (501) 324-9028
Email: asbd@banking.state.ar.us |
Branch Banking and Trust Company (BB&T)
First-Citizens Bank & Trust Company
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North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh, North Carolina 27699-4309
Phone: (919) 733-3016
Fax: (919) 733-6918 |
Banamex USA
Cathay Bank
Wilshire State Bank
East West Bank
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Department of Financial Institutions
Consumer Services Desk
1810 13th Street
Sacramento, CA 95811
Phone: (916) 322-5966
Toll Free: (800) 622-0620
Fax: (916) 445-2123
Email: consumer.complaint@dfi.ca.gov |
Community Trust Bank
(Located in Dallas, Ft Worth, Plano)
Iberiabank
Peoples State Bank
Sabine State Bank & Trust Company
(Located in Center, Hemphill, and Jasper)
Whitney Bank |
Louisiana Office of Financial Institutions
P.O. Box 94095
Baton Rouge, LA 70804-9095
Main Phone: (225) 925-4660
Toll Free: (888) 783-5530 outside LA
Phone: (888) 525-9414 within LA
Fax: (225) 925-4524
Email: complaints@ofi.la.gov |
Compass Bank
Regions Bank |
State of Alabama
State Banking Department
P.O. Box 4600
Montgomery, AL 36103-4600
Toll Free: (866) 465-2279
Phone: (334) 252-3452
Fax: (334) 242-3500 |
Providence Bank
First Bank
(Located in Dallas and Houston Area) |
Missouri Division of Finance
Harry S. Truman State Office Building
Rm. 630
P. O. Box 716
Jefferson City, Missouri 65102
Phone: (573) 751-3242
Fax: (573) 751-9192
Email: finance@dof.mo.gov |
Shinhan Bank America
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New York State
Department of Financial Services
Consumer Assistance
25 Beaver St.
New York, NY 10004-2319
Consumers: 1-877- BANK-NYS
Fax: (212) 480-6282 |
Other Regulatory Agencies
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Financial Institution |
Regulator |
Credit Cards
Mortgage |
Consumer Financial Protection Bureau
Toll Free: 855-411-2372
Credit card complaints:
Press Option 1
Mortgage assistance:
Press Option 2
www.consumerfinance.gov |
National Bank & Federal
Savings & Loan Association or Savings Bank
(Generally the name contains the word
"National" or the initials N.A.)
ex. JPMorgan Chase Bank National Association, Bank of America, N.A.,
Wells Fargo Bank Texas, National Association
(generally has the word "Federal" in
its name or the initials "F.S.B." or "F.A.
after its name.)
ex. Citibank (West), FSB |
Comptroller of the Currency
Customer Assistance Group
1301 McKinney St., Suite 3450
Houston, Texas 77010
Toll Free (800) 613-6743
FAX (713) 336-4301
www.occ.treas.gov |
State Chartered Savings & Loan Association or Savings Bank
(generally denoted by the initials "S.S.B."after its name)
Mortgage Brokers and Loan Officers
Mortgage Company Inquires |
Texas Department of Savings and Mortgage Lending
Attn: Enforcement Division
2601 N. Lamar Boulevard, Ste. 201
Austin, Texas 78705
Toll Free (877) 276-5550
FAX (512) 475-1360
www.sml.texas.gov |
Mortgage Company (Primary)
Collection Agencies
Deceptive Trade Practices
Child Support Services |
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, Texas 78711-2548
Main (512) 463-2100
Toll Free (800) 621-0508
www.oag.state.tx.us |
| Mortgage Company Inquiries/Questions |
Texas Mortgage Bankers Association
823 Congress Avenue, Suite 220
Austin, Texas 78701
Main (512) 480-8622
FAX (512) 480-8621
www.texasmba.org |
Federal Credit Union
(generally has the word "Federal" in its title.) |
National Credit Union Administration
4807 Spicewood Springs Road
Suite 5200
Austin, Texas 78759-8490
Main (512) 342-5600
FAX (512) 342-5620
www.ncua.gov |
| State Credit Union |
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752
Main (512) 837-9236
FAX (512) 832-0278
www.cud.texas.gov |
Consumer Finance Company
Secondary Mortgage Lenders
Pawn Shop Brokers
Consumer Installment Sales
Usury Laws
Home Equity
Credit Cards Issued by Texas Companies
Payday Loans
Motor Vehicle Sales Finance |
Office of the Consumer Credit Commissioner
2601 N. Lamar, 2nd Floor
Austin, Texas 78705-4207
Main (512) 936-7600
FAX (512) 936-7610
Toll Free (800) 538-1579
www.occc.state.tx.us |
Fair Credit Reporting Act Violations
Credit Reports
Identity Theft |
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Ave, NW
Washington, D.C. 20580
Toll Free (877) 382-4357
www.ftc.gov |
Insurance
Life/Health
Auto/Homeowners
Real Estate Title Insurance
Physician/Provider/Clinics |
Texas Department of Insurance
Consumer Protection Division
P.O. Box 149104
Austin, Texas 78714-9104
Main (512) 463-6169
FAX (512) 475-1771
Toll Free (800) 252-3439
www.tdi.texas.gov |
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